Terms of service

1. About these terms

These terms apply when you use this website or book a service with BestNear, by Riva Group, Office 2106, The Citadel Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates. By booking a service, you accept these terms, so please read them before you book.

2. Our services

We provide AC and duct cleaning, AC repair and maintenance, home deep cleaning, furniture and carpet cleaning, disinfection and sanitization, commercial cleaning and pest control in Dubai. Each service page describes what the service covers. For AC cleaning, the Basic, Standard and Premium packages each have a defined scope; Basic does not include duct cleaning.

3. Quotes and prices

Prices are not published on our website. We send your price on WhatsApp based on the service, the package and the details you give us, such as the number of AC units. We confirm the scope and final price with you before booking.

If what we find when we arrive differs from the details you gave (for example, more AC units or restricted access), we explain the difference and agree any change with you before doing extra work. Repairs and additional work are always quoted separately.

4. Booking and access

When you book, please:

• give accurate information about your property and what you need
• make sure our team has safe access at the agreed time, and tell us in advance if your building needs a permission, a parking space or an access pass
• be present, or have an authorised adult present
• tell us about anything that could affect the work, such as fragile items, restricted areas or pets at home

5. Preparing for your visit

Clear access to thermostats, grilles, AC units and the areas to be cleaned. Put away valuables and fragile items. Keep children and pets away from the work area, and follow the team's ventilation and re-entry guidance for the products used.

6. Rescheduling and cancellation

If you need to change or cancel a booking, tell us as early as possible, on WhatsApp or by phone. If we need to reschedule, for example because of access or safety, we will tell you as early as possible and offer a new time.

7. If something isn't right

Please tell us as soon as possible, with photos if you can. We will review it with you.

8. Photos, readings and Service Reports

We take before and after photos to document the work. Your Service Report reflects the package you chose. Readings such as air particles, temperature or air velocity describe conditions at the time of the visit; they are not a promise about future conditions in your home.

9. Care of your property

We take care to protect your furniture and surfaces. Please point out any existing damage before we start. We are not responsible for items that were not disclosed or were hidden from view, or for damage caused by an existing defect.

10. Respect for our team

Please do not use our services for any unlawful purpose, give false information, or harass, threaten or harm our staff. We may stop work if our team cannot work safely.

11. Website content

The text, photos, logos and designs on this website belong to BestNear or are used with permission. Please do not copy or reuse them without our written permission.

12. Changes to these terms

We may update these terms. The version published when you book applies to that booking. The date at the top shows the latest change.

13. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute.